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Hands Up
FAQs
for Behavior Consultations and Follow-Up Sessions

Are all initial Behavior Consultations remote?

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Yes. All initial Behavior Consultations are held remotely via a private Zoom meeting. All you need is a computer with internet access, camera, and microphone. Here is a sample video. In-person follow-up sessions may be available after the initial Behavior Consultation.

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Are in-person sessions available after the initial Behavior Consultation?

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Yes, in many cases. If in-person sessions are appropriate, you may choose sessions at my home (located in 60646) or your home if you are in my travel area. A travel fee applies to sessions at your home, and scheduling availability is typically more limited. I travel only to the locations listed at the bottom of every page of this website.

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For some behaviors, I may suggest continuing remotely until we reach a certain point in the training. This is determined at the initial Behavior Consultation. 

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What's the difference between a standard and extended Behavior Consultation?

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If you have a single behavior concern you'd like to discuss and focus on, a standard consultation is appropriate (90 minutes). Example: you'd like to focus on barking and lunging at dogs on walks, with no other triggers or behavior concerns to explore.

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If you have multiple behavior concerns you'd like to discuss and aren't sure which to focus on first, an extended consultation is appropriate (120 minutes). Example: you'd like to explore your dog's barking and lunging at people on walks, and barking at visitors in the home.

 

On the intake form, you'll be able to note your preference or that you aren't sure. 

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I need help with manners training too. Can you help with that?

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If you need help with a fear, anxiety, reactivity, or aggression issue, and with manners training, I can assist with both. We will focus first on your dog's fear, anxiety, reactivity, or aggression issues, and can discuss manners training during follow-up sessions.

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Separation anxiety isn't mentioned on your website. Can you help with that?

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I'm sorry, I don't assist with training for separation anxiety, confinement anxiety, or similar separation-related behaviors that can result in severe distress or panic when a dog is left alone. I'm happy to provide referrals for trusted colleagues that specialize in training for these behavior concerns.

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My dog's behavior issue isn't mentioned on your website. Can you help with it?

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Maybe. When you submit the intake form, I will review it thoroughly to determine if I can help. If I can't assist, I will recommend a trusted colleague that can.

How does scheduling work?

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To get started:

  • Click on the "Intake Form" button to open the intake form for the applicable service.

  • Answer thoroughly each of the questions and submit. This is the first step for all new clients.

  • I will review your submission thoughtfully and be in touch by email within 3 business days Monday through Friday. You will receive a booking link where you can view all scheduling availability in real-time. ​Don't forget to check your spam folder. 

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What is your refund policy?

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All purchases are non-refundable and non-transferable.

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What if I need to reschedule a consultation or training session?

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You may reschedule any consultation or session by selecting a different appointment using the "Reschedule Appointment" button in your email confirmation at least 48 hours before the scheduled appointment. If you notify me with less than 48 hours advance notice, or are not present at the scheduled time, the consultation or session is forfeited. All purchases are non-refundable and non-transferable.

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Do session packages expire?

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Yes. All sessions in a package must be completed within 60 days from purchase. Expired sessions that are not used in these timeframes are forfeited. All purchases are non-refundable and non-transferable.

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Travel Locations

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Wilmette, Winnetka, Glencoe, Highland Park, Deerfield, Northbrook, Northfield, Glenview, Golf, Kenilworth, Evanston, Skokie, Niles, Lincolnwood

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Edgebrook, Wildwood, Sauganash, Forest Glen, Jefferson Park, Edison Park, Norwood Park, North Park

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